This Website is an online store for the sale of products via the Internet (hereinafter referred to as the "Online Store") created and operated by the sole proprietorship under the name "Ourania Alafogianni" (hereinafter the "Store"), with TIN .: 124726576 Tax Office of ATHENS and G.E.MI. no. 15012501000, email contact info@jewelsophy.com and Contact Person Ms. Rania Alafogianni.

The following terms and conditions (hereinafter "Terms of Use") will apply to the use of the online store, which is located at www.jewelsophy.com (hereinafter "the Website"). Any user who enters and trades /transacts or uses the services of the online store (hereinafter referred to as "visitor" or "user" or "customer" depending on whether he is limited to only visiting the store or places an order and purchases products) is deemed to have agreed and unconditionally accepts the following terms set forth herein, without exception.

If a user does not agree with these terms, then he should not click, accept or otherwise agree to these Terms of Use, and it is his/ her responsibility not to continue the visit, to stop using the website as well as any transaction or use of the online store services.

The store reserves the right to modify or revise freely, unilaterally and without notice the terms and conditions of use and transactions by it (the online store), whenever it deems necessary. We also inform you that by solely posting on this website, any new term, or modification or removal of an existing term, comes into effect.

Only the posting of terms on this site, meets the conditions of informing the users for any amendments terms. Any invalidity of any of the terms of use of this website does not invalidate the rest. Contracts through the online store are drawn up in the Greek language and are governed by the applicable Greek and Community Legislation.

The Store is committed to the accuracy, truth and completeness of the information about the products listed on its website, in terms of the identity of the Store, as well as the transactions provided through the online store.

The store, in the context of good faith, is not responsible and is not bound by electronic data entries made inaccurately / mistakenly / inadvertently, based on common experience and is entitled to modify / correct them whenever it becomes aware of their existence.

The online store www.jewelsophy.com makes every effort to ensure that the content, based on which the information, names, photos, illustrations, etc. are presented, is accurate, complete and regularly updated.

The Store, in the context of its transactions, is not responsible and is not subject to any obligation for compensation for any damage or loss arising from the cancellation of orders, non-execution or delay in execution of orders, for any reason. It does not guarantee the availability of the products displayed in the online store, but is obligated to inform the interested customer, based on the existing information on the availability or non-availability of a product, and in the event of a change in this information, assumes the responsibility to inform its customers in a timely fashion regarding the non-availability of a product, and bears no further responsibility, other than the timely relay of the above mentioned notification.

In no case is the Store civilly liable or criminally liable for any damage (positive or consequential, which indicatively and not restrictively, divisively and / or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) that may potentially be incurred by a visitor of the online store or a customer or a third party for reasons related to the operation or not and / or the use of the website and / or inability to provide services and / or products and / or information available on it and / or any unauthorized interference by third parties with products and / or services and / or information available through it.

The online store www.jewelsophy.com makes every effort to ensure the proper functioning of its website, but does not guarantee that the operation / use of the website or the servers will be uninterrupted or without any kind of error, free of viruses or other similar elements. The online store reserves the right to change the prices of the products as they are formed daily based on the price lists of the suppliers and the exchange rates of the currencies, whenever it deems necessary, and without prior notice, with only the announcement via its website. The final price of a product is formed on the day of invoicing.

Any omission, by our Store, to impose any of these terms, will not constitute a waiver of them or the right to impose these terms at a later time.

The use of the website must be done exclusively for lawful purposes and in a way that does not restrict or impede its use by third parties. The visitor is obliged to use the website in accordance with the law, good manners and these Terms of Use, and not to perform acts or omissions that may cause damage or malfunction to it, affect or endanger the provision of services of the Website and the Online Store.

The copyright of the Content (e.g., images, names, marks, information, data) and the Services of the website www.jewelsophy.com that have been entered in the Network, are protected by Greek, EU and international copyright laws.

No part of this site may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without the prior written permission of the content provider. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or for commercial or other purposes is permitted only with the prior written permission of the Store or any other copyright holder.

The website uses cookies and related technologies (trackers) to identify the user when selecting certain services and subpages of the website only with the explicit consent of the user, which is done by activating the corresponding option when entering his/ her data on the above websites. Exceptionally, the website uses the following cookies, without the consent of the user, which are considered technically necessary for the connection to the website and / or the provision of the internet service requested by the user himself/ herself.

The details about the cookies are described at the end of the personal data policy and in the corresponding section.

This website may contain references / links to third party websites. The Online Store www.jewelsophy.com is not responsible for the content of these pages as well as for any damage resulting from their use, as the connection to these links is the sole responsibility of the visitors / customers.

For the use of the Online Store, as well as for the conduct of purchases through the Online Store, it is necessary for the consumer to disclose some of his/ her personal data. The information that will usually be requested is the full name, address, shipping address, telephone number, email address, etc. and in case he/ she chooses as a payment method, the payment by credit card, the details of the credit / debit card, which are not collected by our Branch, but are immediately registered in a secure environment of the cooperating National (or other) Bank. The personal data of the user can be requested either during the registration as a user in the services of the Online Store and for the completion of an Order, or for sending newsletters ("newsletter") about our news and offers.

The security of your personal information is important to us, therefore for your safe navigation in our online store as well as for the security of your transactions with it, the Company takes every appropriate measure by adopting modern security standards of high quality according to market trends, as described in detail below in the privacy policy, in the corresponding section.

When the purchase contract is concluded with the Store: During the purchase and the completion of the respective order, the Consumer is guided step by step via the automatic instructions of the system. Each order will be archived in our databases for as long as necessary for the execution of the sale contract between us, unless otherwise provided by law or the Consumer has given us his/ her consent for further processing of the personal data he/ she has provided to us. Upon completion of the order, an email will be sent to the User, which will confirm the receipt of the order by the Store. At this point, the purchase agreement with the Store is completed.

We also reserve the right to contact the customer by phone to confirm the order, if necessary. Before completing the order, the customer will have the opportunity to check his /her order and correct it, if he/ she wishes, or if there is no availability of the purchased item.

All orders submitted are subject to approval by the Store. It is at the Discretion of the Store to refuse the order, for the following reasons:

• a. If the Products seen by the Consumer on the Website are no longer available.
• b. If we have not been able to obtain payment approval.
• c. If there is an error in the presentation of the Products on the Website, such as an invoicing error or an error in the description.
• d. If the products have been removed.

After completing the order of each Consumer, we will send an e-mail to confirm the receipt of the order, with the order number and the details of the Products that the customer wishes to buy, as well as the details of the courier service that will deliver the Products to the customer.

In case you do not receive a confirmation message of your order, please contact us at info@ jewelsophy.com in order to request the completion of the submission of your order.

a. via Credit Card | Debit Card

Payment for your order can be made securely by credit, debit or prepaid card, specifically, with VISA, MASTERCARD MAESTRO of any bank, DINERS CLUB, DISCOVER, AMERICAN EXPRESS.

b. via Viva Wallet

Viva Wallet ensures the security and authentication of your online transactions through 3D Secure.

c. Apple Pay | Google Pay

Make fast, easy and secure payments with Apple Pay and Google Pay. Simply add your card to the app and make the contactless payments using your phone or smartwatch. Enjoy your purchases without sharing your card details, with op-level security thanks to the encryption and unique transaction codes. If necessary, enter your billing, shipping, and contact information.

d. via Bank Deposit

You can deposit the total amount of your order in the account of the company listed below strictly within an exclusive period of five (5) Business days, including the date of the submission of your order. Otherwise, your order will be considered canceled.

In the deposit you must state as a reason:
1. Your full name
2. The number of your order, which will be sent to you via email upon completion of the ordering process

ATTENTION: To ensure that your order is expedited as quickly as possible, after depositing the money, please send the deposit receipt of the Bank via e-mail to info@jewelsophy.com or contact us by phone at (+30) 6906484974.

The bank account to which you can deposit the amount of the order is:
BANK NAME: Eurobank S.A.
ACCOUNT NUMBER: 0026.0025.46.0202221610
IBAN: GR1502600250000460202221610
SWIFT: ERBKGRAA
BENEFICIARY NAME: OURANIA ALAFOGIANNI

Your order will not be shipped until your payment is received.

e. via Klarna

Shop securely using Klarna and pay in 3 easy, interest-free installments. There are no fees and no extra charges.

f. via In-store Payment

Shipping within Greece

The shipment is made through the company GENIKI TAXYDROMIKI, Courier, FedEx, UPS or DHL.
Orders above 200,00 € are shipped free of charge.
Orders under 200,00 €, are shipped for 7,00 €.
For items weighing more than 1 kg (2.2 lbs.) there may be an additional charge.
The listed prices include VAT.

Shipping outside Greece – within the European Union

The shipment is made via GENIKI TAXYDROMIKI, Courier, FedEx, UPS or DHL.
Orders above 400,00€ are shipped free of charge.
Orders under 400,00 €, are shipped for 26,00€.
Shipments over 1 kg (2.2 lbs.) may incur additional charges.
The listed prices include VAT.

Shipping outside Greece - outside the European Union (customs clearance etc.)

In most cases:
The shipment is made via GENIKI TAXYDROMIKI, Courier, FedEx, UPS or DHL.
Orders above 600,00 € are shipped free of charge.
Orders under 600,00 €, are shipped for 38,00€.
Shipments over 1 kg (2.2 lbs.) may incur additional charges.
The listed prices include VAT.

However, due to possible restrictions, any shipment outside Greece and outside the European Union must be preceded by consultation with the customer on the manner and cost of shipment.

Shipments to countries outside the European Union are subject to customs clearance costs. These costs are in addition to shipping costs, are covered by the customer and vary from country to country.

For this reason, customers are advised to contact the customs authorities of their country to be informed in advance about the procedure and costs.

NOTE: All orders are processed and shipped from Athens, Greece, Monday through Friday. All orders that are placed after 1:00 PM, Eastern European Time, will be processed on the next business day

Delivery time

Shipping times vary depending on your chosen shipping destination. Generally, for in-stock items, delivery may take:

Within Greece: 3-5 business days
Within the EU: 3-10 business days
Outside the EU: 7-15 business days but may take up to 30 days depending on your location

Please contact us at info@jewelsophy.com so that we may inform you of the estimated delivery time for your chosen shipping location.

NOTE: Production time is not included in the above shipping times for our PRE-ORDER handcrafted jewelry. Please contact us at info@jewelsophy.com so to inquire the time required to produce your order.

-No processing or deliveries of orders on weekends or national holidays.
-We are unable to guarantee specific delivery dates.
-We are currently unable to deliver merchandise to PO Boxes.
-Deliveries are made to most international countries. For more information, please feel free to email us at info@jewelsophy.com.

a. In the context of good faith and business manners, the Store is not obliged to accept orders and sell Products that, due to typographical or computer error, appear in the Online Store with an incorrect price, e.g., lower or higher than the price in effect for that time period. In the case that an error in price is found in a customer order, but it is found only in part of the ordered Products, then the order is considered valid and processed normally for the other Products and is considered incomplete for the Products for which the error was found.

b. In the event of incorrect shipment of non-ordered Products, their unconditional receipt or failure to inform the Store and return of the Products cannot be considered as consent, acceptance or declaration of intent to purchase them. In case the refund is requested by the Store and the customer in turn delays to return these Products for a period of more than seven (7) calendar days then this refusal constitutes a statement of intent to purchase the Products, the order is considered to have been confirmed and the customer must pay for their total value.

The prices listed next to each Product as final price include VAT.

The Customer has the following alternatives:

Product replacement: Our online store will do its best to replace the product returned by the Customer, whether the product is defective (same code, resizable or color), or if the wrong product code was shipped to the customer. For the best possible service, we suggest that the Customer contacts us within 3 working days from the date of receipt of the product, and informs us either by phone or by e-mail about his/ her desire to have the product replaced. In the event that a replacement is not possible due to the unavailability of the requested product, we will contact the Customer, in order to offer to him /her the best possible alternatives.

Refund:
The customer has the right to withdraw unjustifiably within fourteen (14) calendar days from the date of receipt of the Product, returning the product in its original condition to us, without incurring any costs other than the shipping cost, the insurance cost, and any product clearing cost (for non-EU countries) of returning the Product, which will be deducted from your refund.

In order for the customer’s request for either a replacement or refund to be accepted, the following conditions must be met:
The returned Product must, must be in excellent condition, intact and unused (as before the sale), in its original packaging and with all the contents of the original packaging. In addition, in order for the return of the Product to be accepted, it must be accompanied by the original purchase document (retail receipt).
In the event the product is returned due to a defect or due to an error by the Store when ordering, the cost of returning the product is borne by the Store. In the event that the Customer withdraws from the contract and returns the Product (s), the cost of returning the Product (s) is borne by the Customer. In any case, our Store undertakes to return any shipping costs incurred by the Customer during the initial purchase of the Product. In the event the product (s) is / are returned damaged or incomplete, the Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and is entitled to proceed unilaterally and without any other total or partial set-off of its claim vis-a-vis the customer. If the consumer exercises the right of withdrawal before the expiry of the withdrawal period, the consumer must inform us of his/ her decision to withdraw in writing by filling out the relevant form here and sending it to us by the following ways: either via email at info@jewelsophy.com, or to the postal address of: 6 Panepistimiou Street, Athens, 10671. In the above cases, the Store immediately confirms to the customer the receipt of the withdrawal form via his/ her contact details. The Store is obliged to confirm in writing the receipt of the withdrawal statement.

In the event the customer exercises the right of withdrawal, according to the above, the Store reimburses any payment received from the customer, without undue delay and definitely within 14 calendar days from the day on which it was informed of the customer's decision to withdraw from the contract. The Store can withhold the refund of the amount of purchase until it receives the products or until the customer notifies the Store of their receipt.

In the event of a product return, the Customer will be informed via email about the refund as follows:

a. in case the payment has been made either by credit card or by bank deposit mentioned in the "Payment Methods" of our website: The money will either be credited to the debit / credit card used by the Consumer during the transaction or by remittance to the bank account the customer indicated when depositing the money or later notifying us
Exceptions to the right of withdrawal: The right of withdrawal for the remote out-of-store contracts, does not apply to the following cases:

Exceptions to the right of withdrawal:
The right of withdrawal for the remote out-of-store contracts, does not apply to the following cases:

a. the supply of goods manufactured to the specifications of the customer or of specially customized products

b. the supply of sealed goods that are not suitable for return

c. returns of sale products

In the event the Customer considers the product he/ she has ordered does not comply, at the time of delivery, with the terms of the Contract, he/ she should immediately contact us via e-mail at info@jewelsophy.com, describing in detail the product and its defect, or by calling us at +306906484974 and he/ she will receive clear instructions for further action. The customer must return the product accompanied by the receipt he/ she received upon delivery of the product. We will then carefully review/ examine the returned product and inform the Customer via e-mail within a reasonable time period if he/ she is entitled to a refund or replacement (if any). The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the day we will confirm by e-mail that the customer is entitled to a refund or replacement of the defective product. In the case of a defective product (s), the amount paid will be refunded in full, including shipping costs and any other reasonable costs incurred by the Customer for the return of the product. The refund will be made by the same method as the payment method at the time of purchase.

High Jewelry Item are considered final sale and are non-refundable or exchangeable.

-We are unable to accept returns for refunds on any pre-ordered or made-to-order jewelry items.
-Only regular priced items may be returned for a refund or merchandise exchange. We are unable to accept the return of jewelry items that are on sale or discounted.

The legal rights of the client according to the applicable legislation are not affected.

-Merchandise received as a gift may not be returned for a refund. You may exchange the item within 14 days from the date indicated on your gift receipt for an item of equal or higher value, providing it was not a pre-order, made-to-order or High Jewelry item.

-Gift cards are considered a final sale and are non-refundable. You may purchase an item up to the balance of the gift card. Gift Cards are valid for 12 months from the date of purchase.

Regardless of the city or country from which the visitor / user / customer enters this Website, the present terms and their use of the services of our online store, unless otherwise provided by law, are regulated according to applicable laws of Greece and the European Regulations, and any disputes that may arise under this with our Store, will be subject to the jurisdiction of the Courts of Athens.

For the out-of-court settlement of the dispute, the client can address to the competent bodies for out-of-court settlement of consumer disputes, e.g. at the General Consumer Secretariat of the Ministry of Development and Competitiveness (Kanigos Square, 10181, Athens, www.mindevgov.gr, tel .: 1520, fax: 2103829640), to the Consumer Ombudsman (www.synigoroskatanaloti.gr, 144 Alexandras Ave. 114 71, Athens, tel .: 2106460862, fax: 2106460414), to the Amicable Settlement Committees of consumer disputes (article 11 of law 2251/1994) located in the local Municipalities of the country.